Privacy Policy

SynapSoul ("we", "us") is committed to protecting your privacy. This policy explains what personal data we collect, how we use it, and the rights you have over it. We handle your information in line with the laws of the United Arab Emirates and the principles of the EU General Data Protection Regulation (GDPR).

What data we collect

• Contact details you give us through forms (name, email, phone, and the content of your message).
• Booking enquiries, such as the service you're interested in.
• Limited technical data (such as anonymised analytics on our public pages) to help us improve the website. We do not use tracking or analytics inside any patient portal.

We never collect clinical or health information through this public website. Any clinical data is handled only within our secure clinical systems, under separate, stricter safeguards.

How we use it

• To respond to your enquiries and arrange consultations.
• To send you information you've asked for (such as our newsletter, which you can unsubscribe from at any time).
• To improve our website and services.

We never sell your personal data.

Legal basis & compliance

We process your data on the basis of your consent and our legitimate interest in operating our practice. We apply GDPR principles — including data minimisation, purpose limitation, and security — and comply with applicable UAE data protection law.

Data retention

We keep enquiry and contact data for up to 24 months from your last contact with us, unless a longer period is required by law or you ask us to erase it sooner. Newsletter data is kept until you unsubscribe.

Your rights

You have the right to access, correct, or erase your personal data, and to withdraw consent at any time. To exercise these rights, or to request erasure, contact us at privacy@synapsoul.com.

Contact

For any questions about this policy or your data, email privacy@synapsoul.com.